Essential Travel Ltd
Essential Travel is a specialist travel insurance
company. We have been established for 4 years
and now insure over 250,000 people per year travelling
in Europe or Worldwide.
Essential Travel is authorised and regulated
by the Financial Services Authority.
Customer Services
If you need any further assistance at any stage
of the booking process you can contact our customer
services team on 0870 343 0014.
By E-mail: customerservices@essentialtravel.co.uk
Our call centre opening hours are:-
Monday to Friday 8am to 8pm
Saturday 9am to 4pm
Cancellation of Holiday Insurance
When making a holiday insurance booking with
Essential Travel and upon receipt of your policy
via email or through the post, there is a 14 day
cooling off period in which you can cancel your
booking and recieve a full refund except any credit
card charges where applicable.
HOW DO I MAKE A COMPLAINT?
Any enquiry or complaint You may have regarding
Your Certificate may be addressed to :-
Complaint Department Essential Travel
Limited
Princess Caroline House
1 High Street
Southend on Sea
SS1 1JE
Telephone: 0870 343 0024
Fax: 0871 750 1653
All calls made on our telephone numbers are charged
at National Call Rate .
Please quote the Scheme Number shown on the first
page of your Certificate and Your Certificate
Schedule number to help Your enquiry to be dealt
with speedily.
We endeavor to respond to all complaints within
five working days.
If you are still not satisfied with the way a
complaint has been dealt with you may ask the
Insurance Ombudsman Bureau to review your case
without prejudice to your rights in law.
The address is:
The Insurance Ombudsman Bureau
South Quay Plaza
183 Marsh Wall
London
E14 9SR
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